Help
Frequently asked
All questions
Who are the providers?+
Care is provided by independent, U.S.-licensed providers (nurse practitioners and physician assistants) working with a supervising physician.
Do I need a prescription?+
Yes. Prescription products are available only if a licensed provider determines they are appropriate after reviewing your intake.
When am I charged?+
Your payment is authorized at checkout and charged only if a licensed provider approves treatment. If a licensed provider determines treatment isn't right for you, you're not charged and nothing ships.
Where do you ship?+
We currently serve the states listed on our State availability page. Shipping is included in every plan.
Where do prescriptions come from?+
Prescriptions are filled by licensed U.S. pharmacy partners and shipped directly to you.
Can I cancel?+
Yes. You can cancel before your next renewal and you won't be charged again.
How many states do you serve?+
We currently serve 42 states. See State availability for the full list.
Are your products FDA-approved?+
Each product page states its status. Some products are FDA-approved medications. Compounded medications are not FDA-approved.
Is my health information private?+
Yes. Your medical answers go only to a secure telehealth platform used by your licensed provider. We never use them for advertising.
What if I'm not approved?+
If a licensed provider determines treatment isn't right for you, you're not charged and nothing ships.