When you're charged
For prescription products, your payment is authorized at checkout and charged only if a licensed provider approves treatment. If you're not approved, the authorization is released and you are not charged.
Refunds
If a licensed provider does not approve treatment, the authorization is released and you are not charged.
Because prescription medications cannot be resold, shipped medication cannot be returned. If your order arrives damaged or incorrect, contact us within 14 days and we will replace it.
Cancellation
You can cancel your plan before the next renewal date and you will not be charged again.
Shipping
Shipping is included in every plan price. Orders ship discreetly in plain packaging after a licensed provider approves treatment. We ship only to the states listed on our State availability page.